Frequently asked questions

Will someone pick me up at the airport??
Yes, upon arrival at the airport, our staff will pick you up and take you to one of our locations to make your contract. Upon delivery, the car is returned at the location and our staff will gladly take you to the airport.
Can I rent a car without a driver's license?
No, need you have a valid driver's license
What are your requirements to rent a car with City Car Rental?
  • You must be at least 18 years old to drive.
  • Have a valid driver's license.
  • Can provide an acceptable form of payment.
Is there a penalty for returning the car early?
You are charged days of use and a minimum fee for breach of contract
Will there be additional charges if I am late in returning the rented vehicle?
Yes, the first few hours are charged as an extra, after half a day it is already considered an extra day
Do I need to refuel before returning?
Customers need to refuel the vehicle at the same level of fuel as when picking up the vehicle. If a customer does not have time to refuel the vehicle at the same level of fuel, he or she will be charged the Company's local rate that is normally above the price of the local pump.
With City Car Rental Can I pay for fuel in advance?
If you wish, you can opt for fuel prepayment and avoid the hassle of wasting time filling up the vehicle before you return, just charge an extra fee.
Can a disabled person rent a car at City Car Rental?
If you are accompanied by a person who meets the driver's requirements, have an updated driver's license.
Can I change my reservation at City Car Rental?
You need to call 24 hours in advance
How can I cancel my reservation at City Car Rental?
You need to call at least 6 days in advance
What happens if my flight is delayed?
There is no need to update the reservation unless the flight will be delayed until the following day.
Can I return the vehicle if City Car Rental is closed?
No, if you are late you must take over the vehicle until the following day
Is it possible to keep my rental vehicle for a few more days at City Car Rental?
The modality is subject to availability
Do I need a deposit when renting a vehicle?
If the amount varies depending on the vehicle, the entire deposit will be refunded if there are no incidents.
Can I pay the rent of a car for someone else?
Yes, as long as you are responsible for any damages that may occur or delays in delivery

In the top 10 of car rental companies in Cancun

Comments City Car Rental
Lenin J.
(5/ 5)

This company has vehicles of excellent quality, and we are very satisfied with them, was a good choice

2018-10-12 |
456 Reviews | Google 4.5/ 5
Comments City Car Rental
Hugo W.
(5/ 5)

Renting a car was very easy with this company, I highly recommend this place.

2018-10-12 |
456 Reviews | Google 4.5/ 5
Comments City Car Rental
Cesar S.
(5/ 5)

The staff was very friendly, the company respected the quotation prices, I had no problem.

2018-10-12 |
456 Reviews | Google 4.5/ 5
Comments City Car Rental
Thomas L.
(5/ 5)

The vehicles have excellent conditions, with this company I can say that what I paid was exactly what I received.

2018-10-12 |
456 Reviews | Google 4.5/ 5
Comments City Car Rental
Omar E.
(5/ 5)

The staff of this company was very professional with their service, the car I rented was in good condition.

2018-10-10 |
456 Reviews | Google 4.5/ 5
Comments City Car Rental
Alisha L
(5/ 5)

A very reliable car rental company, they serve you very well and you can choose from several models of vehicles at fair prices, I recommend it.

2018-08-22 |
456 Reviews | Google 4.5/ 5
Comments City Car Rental
Michel P
(5/ 5)

Renting a car here was a very good option, the quality of the vehicle was very good, excellent quality of the car, very clean and in good condition.

2018-08-22 |
456 Reviews | Google 4.5/ 5
Comments City Car Rental
Ursula D
(5/ 5)

The cars are well taken care of, at least the one that touched me was in excellent condition and very clean. It was very easy to book the vehicle.

2018-08-05 |
456 Reviews | Google 4.5/ 5
Comments City Car Rental
Karen E
(5/ 5)

The booking procedure was very easy to do, I don't need anyone's help to book my car, I highly recommend this car rental company.

2018-08-05 |
456 Reviews | Google 4.5/ 5
Comments City Car Rental
Richard L
(5/ 5)

It's a reliable car rental company in Cancun, and it was an excellent service they gave us here, very happy with the service they provided us.

2018-08-05 |
456 Reviews | Google 4.5/ 5
Comments City Car Rental

(5/ 5)

I booked online and when I arrived at the airport a representative was already waiting for us with the unit.

|
456 Reviews | Google 4.5/ 5