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Terms and Conditions

Requirements for renting a vehicle

The Minimum age is 21 years old. There is no maximum age limit.

Present an original and current driver's license with photograph.

(City Car Rental reserves the right to verify and accept driver's licenses according to the rules established by City Car Rental and deny the rental. The Client shall present the ID free of erasures, amendments or illegibility)

 

For rent payment, City Car Rental accepts all credit and debit cards (except Dinner Club) and traveler's checks. City Car Rental accepts the following credit cards for rental payment or deposit: American Express, Visa, MasterCard, Discovery. WE DO NOT ACCEPT DEPARTMENTAL CREDIT CARDS.

 

City Car Rental, reserves the right to decline the reservation, and therefore, the rent of the vehicle if the renter does not satisfactorily cover the requirements to carry out the commercial operation.

 

Additional drivers

City Car Rental allows the tenant to designate an additional driver. The additional drivers must comply with the same requirements stipulated in the contract and will be subject to the same obligations when driving the rented vehicle and is also jointly and severally liable. If you require an additional driver, you must cover a cost of $5 USD (taxes included) per day.

 

Guarantee Deposit Policy

City Car Rental for security, does not accept deposits in cash, in any currency, only credit cards in which a bank authorization will be requested, of the credit card presented, in support of the rental agreement. The amount will depend on the vehicle category.

CATEGORY WARRANTY
Economy $600 USD
Compact - Standard $700 USD
Full size - Premium $800 USD
Jeep's - SUV's $900 USD
Vans - Pickup's $1000 USD
Luxury $1500 USD

 

Gasoline

Gasoline is NOT included in the total price. With the same level of gasoline that is received the rented vehicle must be delivered to the return, according to what will be stipulated in the rental contract. There are no refunds for gasoline surpluses. If there is a shortage of gasoline, it will be charged as follows: $18 USD per octave of tank missing.

Extra Hours

When returning the vehicle, the customer has a tolerance period of 30 minutes, starting from the time recorded in the rental contract. After the stipulated time, for each additional hour, it will have a cost depending on the rented vehicle up to a maximum of 3 hours, after 3 hours delay, the full day will be charged according to the daily rate stipulated in the contract.

 

Return of vehicle and extension of rent

The place and date of return of the vehicle will be agreed upon and stipulated by both parties in the lease agreement.

In the event that the renter changes the time of his return to the one stipulated in his contract, he must notify City Car Rental 24 hours in advance for its rescheduling, otherwise City Car Rental will not be responsible for the costs or damages that the renter may suffer.

We offer the option of extending your rental contract, it is the client's inescapable obligation to request the extension of the rental period before the end of its initial period, if after three days, there is no communication from the client, City Car Rental, reserves the right to report to the relevant authorities, the non-return of the vehicle according to the rental contract, excluding City Car Rental from any liability for any additional cost that may be generated. City Car Rental will respect the reserved rate during the initial rental period, in the case of extension will be according to the rate in force at the time of requesting or delivering the vehicle as the case may be based on our portal.

Note: In case of returning the vehicle in another place that is not the airport of Cancun or the offices of City Car Rental, it will have an extra cost, this will depend on the place where the vehicle will be delivered.

 

Reimbursements

In prepaid reservations if the client does not present any of the documents indicated above, the documentation is not valid, legible or does not have sufficient balance on his credit card, the rental car agent may refuse to make the rent and you will be charged a penalty for one day of rent, will be reimbursed only the daily rent without taking into account taxes and insurance contracted.

  • In case of cancellation a penalty of 15% of the amount paid for taxes will be applied.

 

Insurance policies

In the event of an accident, the driver must immediately inform City Car Rental in order to follow up with the insurance company, which requires that the driver in case of an accident must be authorized in the rental contract and must present a valid driver's license with photograph. Also, stay at the scene of the accident to fill out the report required by the insurance company.

 

Insurance included

  • PLI (Damages to Third Parties)
  • CDW (Collision Damage Insurance)
  • SLI (Third-Partie Liability Supplement)
  • TP (Partial Theft Protection)
  • PAI (Personal Medical Coverage)
  • SUPPLEMENTARY COVERAGES (NOT INCLUDED)

In the top 10 of car rental companies in Cancun

  • Comment from Marvin N.
    Marvin N.
    (5/ 5)

    I was looking for a big car for my family, a friend recommended this company to me, as soon as I contacted them, they were kind and attentive.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Eric O.
    Eric O.
    (5/ 5)

    The staff of this company were professionals, as soon as I made the contract for my car, they gave me the vehicle and I enjoyed my vacations in Cancun.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Malcolm H.
    Malcolm H.
    (5/ 5)

    My wife and I wanted to rent a car in Cancun a few weeks ago, we found different options, but in the end, we opted to rent our car with City Car Rental.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Arthur N
    Arthur N
    (5/ 5)

    It is a good car rental agency, if you want to take care of your pocket, I really liked the service, the vehicles are in good condition, the reservation was easy to make.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Francis W.
    Francis W.
    (5/ 5)

    The vehicle I rented was clean and in very good condition, I liked how we were attended, I recommend this car rental, safe and cheap.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Robert L.
    Robert L.
    (5/ 5)

    It is a very good option to rent a car in Cancun, is booked simply and safely, the quality of the vehicles is very good.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Martha D.
    Martha D.
    (5/ 5)

    I traveled with my mother recently and we found a car that covered each of our needs, we thank City Car Rental for their kindness.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Lenny R.
    Lenny R.
    (5/ 5)

    I contacted this car rental company during my trip, both the booking and the attention were fast.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Stanley F.
    Stanley F.
    (5/ 5)

    My family and I planned this trip for months, we found this car rental agency in Cancun that made our visit much easier.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Patrick S.
    Patrick S.
    (5/ 5)

    I decided to car rental because I had a business trip to Cancun and I had no way to move around the city, the car I hired helped me a lot.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Kelly R
    Kelly R
    (5/ 5)

    My boyfriend and I needed to rent a car for our vacation. We contacted City car rental and we loved the service. Were satisfied

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Jason M.
    Jason M.
    (5/ 5)

    Days ago I took a business trip and needed to rent a car. I decided on City car rental. It gives me an efficient and safe service.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Marco T.
    Marco T.
    (5/ 5)

    Last week, on my vacation, I rented a car with City car rental. It's an excellent option if you want a great service.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Robert J.
    Robert J.
    (5/ 5)

    My friends and I traveled comfortably and without complications, the attention of the company is great, it was a good experience.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Carlos G.
    Carlos G.
    (5/ 5)

    A friend at work recommended that I rent a car with this company, and I really liked it. They served me very well. Thanks to City car rental for the service they gave me.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Charles M.
    Charles M.
    (5/ 5)

    I am satisfied with this service, I had no problems with the reservation or with the vehicle. The attention is good.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Simon L.
    Simon L.
    (5/ 5)

    This company cares about its customers, from the moment of booking the attention was excellent until the time of returning the vehicle.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Martha H.
    Martha H.
    (5/ 5)

    Everything went well, I loved the car, the staff is friendly and efficient, I don't regret renting with them.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Mathew C.
    Mathew C.
    (5/ 5)

    During my last vacation in Cancun I rented a car with this company, they were very kind from beginning to end. I will rent with them again.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from DANIEL W
    DANIEL W
    (5/ 5)

    I made my reservation by the phone, and I saved a lot of time, they helped me to rent a car for my vacation in Cancun. I highly recommend this agency.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from DARREN F
    DARREN F
    (5/ 5)

    The rental procedure was easy and smooth. Also, when I arrived at my destination, the staff was fair to the price of my car, and I was not forced to buy additional insurance.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Lenin J.
    Lenin J.
    (5/ 5)

    This company has vehicles of excellent quality, and we are very satisfied with them, was a good choice

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Hugo W.
    Hugo W.
    (5/ 5)

    Renting a car was very easy with this company, I highly recommend this place.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Cesar S.
    Cesar S.
    (5/ 5)

    The staff was very friendly, the company respected the quotation prices, I had no problem.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Thomas L.
    Thomas L.
    (5/ 5)

    The vehicles have excellent conditions, with this company I can say that what I paid was exactly what I received.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Omar E.
    Omar E.
    (5/ 5)

    The staff of this company was very professional with their service, the car I rented was in good condition.

    October, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Alisha L
    Alisha L
    (5/ 5)

    A very reliable car rental company, they serve you very well and you can choose from several models of vehicles at fair prices, I recommend it.

    August, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Michel P
    Michel P
    (5/ 5)

    Renting a car here was a very good option, the quality of the vehicle was very good, excellent quality of the car, very clean and in good condition.

    August, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Ursula D
    Ursula D
    (5/ 5)

    The cars are well taken care of, at least the one that touched me was in excellent condition and very clean. It was very easy to book the vehicle.

    August, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Karen E
    Karen E
    (5/ 5)

    The booking procedure was very easy to do, I don't need anyone's help to book my car, I highly recommend this car rental company.

    August, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Richard L
    Richard L
    (5/ 5)

    It's a reliable car rental company in Cancun, and it was an excellent service they gave us here, very happy with the service they provided us.

    August, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from James C
    James C
    (5/ 5)

    We found this company online, and it gave us the confidence to book with them, a month before we already had our reservation and they came for us to make the car contract.

    August, 2018 |
    456 Reviews | Google 4.5/ 5
  • Comment from Patricia J.

    (5/ 5)

    I booked online and when I arrived at the airport a representative was already waiting for us with the unit.

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    456 Reviews | Google 4.5/ 5